Learning4Managers Supporting Performance Improvement

Recently I read a question in a forum that asked for the three most important elements, processes, or systems which drive organizational learning. In my reply I state that this can be analyzed from multiple angles, but if I was to go back to the most elemental pieces, I would say

• In the right organization: strategy
• In a mediocre organization: someone’s impetus
• In the wrong organization: reaction to a problem or crisis.

I find that the best organizations manage their learning initiatives as a very important part of their business strategy and objectives.

In order to support the organization’s strategy, the best organizations will put into place these three key elements:

• The people (they come first). Get the right learning champion first, then give that person the right staff, and let them Identify the right learners. If they are the right people they will be smart enough to know how to identify the right business objectives and how to put together the right programs for the right people.
• The infrastructure. People need the right tools to do their job, otherwise even the best people are doomed to fail.
• Finally, the support. From money to time, someone has to support the learning operation with real assets. If not, you hired a lot of good people and bought a lot of nice equipment and software, but rendered the team impotent.

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