Effective Performance Reviews Start with Training

A manager’s first task is to make sure they have the right team on board.

Their next step is to keep that team motivated and productive. The challenge is finding ways to measure productivity and motivation. One way managers evaluate their team members is by conducting performance reviews.

In our recent survey we asked managers where they learned critical management skills, including how to conduct performance reviews. Respondents chose from the following options: self-taught, learned in school, at work in a previous job, at work in their current workplace, or not applicable.

The initial survey results indicate that nearly half of the surveyed managers learned to conduct performance reviews at their previous job. About a quarter of the remaining surveys report having been self-taught, and another quarter learned how to conduct performance reviews at their current job.

To participate on our ongoing, confidential survey please follow this link: SURVEY

An interesting challenge organizations may face here is that with almost 3/4 of their managers learning to conduct performance reviews elsewhere, organizations don’t always think it necessary to review and assess how they do it.

Leaders often make the mistake of assuming that experienced managers have learned skills elsewhere, and that is in part one of the reasons they are so valuable to the company, saving them the time to re-train them.

While experience is important, different organizations may have different cultures and ideas as to how to conduct reviews. This can lead to confusion and tensions during the review process. Imagine a company with two managers. One is taught at a previous job that performance reviews are an opportunity to reward good work. The other manager learned at a previous job that reviews are an opportunity to point out flaws.

To maintain employee engagement the organization must invest in standardizing and retraining managers to ensure they use an approach that supports motivation, engagement and better performance. An approach must match the corporate culture as well as the needs of the employees.